Shipping Policy

Delivery & Local Pickup

Thompson & Co Outdoors offers local delivery across most of Victoria and click-and-collect from our Bayswater North workshop. We sometimes use third-party carriers, most deliveries are made using our own truck.

Delivery Area

We deliver to most areas across Victoria. Delivery availability and pricing is calculated at checkout based on your location. If you're unsure whether we deliver to your area, please contact us before placing your order.

Delivery Rates

Delivery fees are calculated by distance from our Bayswater North workshop. The applicable rate will be displayed at checkout once your delivery address is entered.

Delivery Timeframes

Orders are typically delivered within 2–3 business days of order confirmation. We will contact you to arrange a suitable delivery window once your order is processed.

Local Pickup

Free click-and-collect is available from our workshop in Bayswater North, VIC. Once your order is ready, we'll be in touch to confirm a pickup time.

Large & Heavy Items

Due to the size and weight of our steel sheet products, all orders are delivered via our own vehicle. Please ensure adequate access is available at your delivery address for unloading.

Questions?

If you have any questions about delivery, please get in touch — we're happy to help.